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TelOne introduces prepaid billing system


THE country's fixed telephone operator, TelOne, has introduced a prepaid billing system that will allow subscribers to monitor usage of data.

In a statement, the telecommunications firm said all Asymmetric Digital Subscriber Line (ADSL) broadband customers were migrated to the new system on 27 October 2012 that allows subscribers to pay for data every month in advance or when the need arises.ADSL is a high speed Internet access service that utilises copper telephone links to send and receive data at speeds that far exceed conventional dial up modems.

"TelOne has introduced a new billing system which will enable our valued customers to monitor usage of data.

"The data bundle is valid for 30 days and when customers recharge for the next month, the remaining balance will be forfeited hence there is need to ensure that customers use the entire data bundle before it expires," said the company.

The company said the new system would automatically disconnect customers after the 30-day validity period.

Subscribers were encouraged to visit their nearest customer service centre to renew subscriptions in order to get connected instantly.

Data bundles are available from the company's customer services centres in Harare, Bulawayo, Gweru, Mutare, Marondera, Kwekwe, Kadoma and Rusape.

In an interview, an economic analyst Mr Trust Chikohora said on part of the users, the development is less convenient as they would be required to pay in advance.

He said on the other hand the new system was envisaged to improve the telecommunications company's cash flow.

"For subscribers they have been paying after use so now through that development (launch of prepaid system) it is a change that will require subscribers to pay in advance. Most subscribers liked ADSL system because it was cheaper.

"For users its less convenient; the new system will improve cash flow for TelOne assuming that the company will maintain its market share," he said.

ADSL packages offered by TelOne include the basic, silver, gold and platinum.

The basic package is an entry level broadband bundle with a 10GB monthly data usage limit and 256kpbs download speeds. It enables users to retrieve e-mails, surfing the Internet and do online transactions such as e-banking.

The silver package is designed for customers who need more data speed. Consumers can use the package to retrieve e-mails, surf Internet, online transactions, online gaming, download software and application, and stream videos.

For faster broadband, the gold package offers medium to heavy users 20GB of data with download speeds of 1Mbps.

It allows users to access e-mails, browse the Internet, online gaming, online payments, video streaming, and download software, music files or videos.

The platinum package is the premium which provides the fastest broadband with download speeds of 2Mbps.

The package is ideal for heavy users for accessing e-mails, browsing the Internet, online payments and gaming as well as watching videos online, video streaming, downloading music files or videos.
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